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Getting Started
Self-Installation Guide
Step-by-step instructions for setting up your equipment
- Locate your equipment: Find the modem/router box and power adapter
- Connect the fiber cable: Plug the fiber cable into the WAN port on your modem
- Power on: Connect the power adapter and wait 2-3 minutes for boot up
- Connect your devices: Use WiFi (network name and password on device label) or Ethernet
- Test your connection: Open a browser and visit any website to confirm connectivity
Need help? Call us at 1-800-SKYNET-1 for free installation assistance
Setting Up WiFi
Configure your wireless network for optimal performance
- Change WiFi name & password: Access router admin at 192.168.1.1, login with credentials on device label
- Choose the right band: 2.4GHz for range, 5GHz for speed
- Optimal placement: Place router centrally, elevated, away from walls and metal objects
- Guest network: Enable guest WiFi for visitors without sharing your main password
Equipment Overview
Understanding your SkyNet equipment
- ONT (Optical Network Terminal): Converts fiber signal to Ethernet
- Router: Creates your home network and WiFi
- Power light: Should be solid green when powered on
- Internet light: Solid green means connected, flashing means activity
- WiFi light: Indicates wireless network is active
Troubleshooting Common Issues
- Check that all cables are securely connected
- Verify the power and internet lights on your modem are green
- Restart your modem: unplug for 30 seconds, then plug back in
- Restart your devices
- Try connecting via Ethernet cable to isolate WiFi issues
- If still not working, contact support at 1-800-SKYNET-1
- Test your speed at fast.com or speedtest.net
- Compare to your plan speed (some variation is normal)
- Close unnecessary programs and browser tabs
- Check for downloads or updates running in background
- Move closer to router or use Ethernet for best speeds
- Restart your router and devices
- Check for WiFi interference from neighbors or appliances
- Forget the network on your device and reconnect
- Verify you're entering the correct WiFi password
- Check if other devices can connect (to isolate device issue)
- Restart your router by unplugging for 30 seconds
- Update WiFi drivers on your computer
- Try connecting to the other WiFi band (2.4GHz vs 5GHz)
- Reset router to factory settings if all else fails
- Check all cable connections are secure
- Look for damage to cables (bends, cuts, wear)
- Update router firmware through admin panel
- Change WiFi channel to avoid interference
- Disable power-saving mode on WiFi adapters
- Contact support if drops persist - may be line issue
Account & Billing
Manage Your Account Online
- View and pay your bill
- Update payment methods
- Change your plan
- Set up auto-pay
- View usage statistics
- Update contact information
Understanding Your Bill
Your bill includes:
- Service charges: Your monthly plan rate
- Equipment rental: If applicable (free with most plans)
- Taxes & fees: Required by local/state governments
- One-time charges: Only if services were added
Payment due: Bills are due 15 days after issue date
Change or Cancel Service
- Upgrade: Changes take effect immediately
- Downgrade: Takes effect next billing cycle
- Cancel: No cancellation fees, 30 days notice preferred
- Move service: Free transfer within coverage area
Contact us at 1-800-SKYNET-1 to make changes
Contact Support
Our team is available 24/7 to help you
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